Powerful AI Solutions for Modern Hospitality

Transform guest experiences and boost revenue with our innovative tools

Advanced Features Suite

Maximize efficiency and enhance guest satisfaction with intelligent automation

Revenue Boost with AI Upselling

Increase your hotel's revenue by up to 15% with AI-driven, personalized upsell strategies that target each guest's preferences in real time, turning every interaction into a profit opportunity.

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Revenue Boost with AI Upselling
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Personalized Room Upgrades

AI analyzes guest profiles, booking history, and market trends to offer perfectly timed room upgrade suggestions.

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F&B Pre-Arrival Offers

Generate additional dining revenue with AI-timed offers for special dining experiences and personalized menu suggestions.

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Experience & Amenity Promotions

Automatically suggest relevant spa treatments, activities, and amenities based on guest profiles and preferences.

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Dynamic Pricing Engine

Our AI continuously adjusts pricing for upsells based on demand, occupancy, and guest willingness to pay.

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Multi-Channel Delivery

Deploy offers through WhatsApp, email, SMS, or in-app messaging at optimal times during the guest journey.

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A/B Testing Optimization

Continuously improve offer performance with automated A/B testing that refines messaging, timing, and pricing.

Round-the-Clock Guest Support

Provide exceptional, 24/7 guest assistance via WhatsApp, enhancing satisfaction and loyalty with immediate, personalized responses, ensuring every guest feels cared for.

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Round-the-Clock Guest Support

Use Cases

Pre-arrival Assistance

Room preferences, special requests, and transportation coordination

In-stay Support

Room service, housekeeping requests, and facility information

Local Recommendations

Dining, activities, and attractions personalized to guest preferences

Issue Resolution

Real-time problem solving with seamless escalation to human staff when needed

Post-stay Follow-up

Feedback collection and loyalty program engagement

User Flow

1
Guest receives welcome message via WhatsApp after booking
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AI introduces itself and offers pre-arrival assistance
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Guest can ask questions or make requests in natural language
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AI responds immediately with personalized information
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During stay, guest can message 24/7 for any assistance
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AI handles routine requests and intelligently escalates complex issues
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Post-checkout, AI follows up for feedback and maintains engagement

AI Support vs. Traditional Concierge

Traditional Concierge
FifthKeys AI Support
Availability
Limited hours, often 8-10 hours/day
24/7, always available
Response Time
Minutes to hours (depending on staff availability)
Immediate (seconds)
Personalization
Staff-dependent, often limited by memory
Consistently personalized based on guest data
Language Support
Limited to staff language abilities
Multilingual support for global guests
Scalability
Requires hiring more staff
Handles unlimited concurrent requests

Efficient Operations with Automated Offers

Automate the delivery of tailored promotions based on guest interactions, boosting upsell revenue while reducing your marketing team's workload, saving time and resources.

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Efficient Operations with Automated Offers

AI-Powered Automation Process

1
Data Collection

Guest profiles, booking data, and preferences from PMS and other channels

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2
AI Analysis

Pattern identification, personalization algorithms, and opportunity mapping

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3
Offer Creation

Automated personalized offers with dynamic pricing and timing

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4
Deployment

Multi-channel delivery at optimal touchpoints in the guest journey

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5
Performance Tracking

Real-time analytics, conversion monitoring, and continuous optimization

Automation Benefits

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Time Savings

Reduces manual marketing tasks by up to 85%, freeing staff for high-value interactions

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Increased Accuracy

Eliminates human error in offer timing and targeting, improving conversion rates

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Real-time Adaptation

Dynamically adjusts offers based on inventory, occupancy, and demand shifts

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Consistent Growth

Delivers ongoing optimization through A/B testing and machine learning

GDPR & PCI-Compliant: Your Data is 100% Secure

Rest easy knowing that all guest data and payment information are handled with enterprise-grade security measures that fully comply with the strictest privacy regulations.

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GDPR & PCI-Compliant: Your Data is 100% Secure

Elevate Your Hotel's Performance

Transform guest experiences and boost revenue with our innovative tools

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